We want you to love your Princess Blvrd charm diffuser. This policy explains when refunds, replacements or repairs are available.

Change of Mind

We do not offer refunds, exchanges, or returns for change of mind. Please choose carefully and check product descriptions before purchasing, as we're a small business and this helps us keep our prices fair for everyone.

Faulty, Damaged or Not as Described Items

This doesn't affect your rights under the Australian Consumer Law, which always apply and can't be excluded by this policy. If your item:

• arrives faulty or damaged
• is significantly different from how it was described or pictured
• doesn't do what it's meant to do, you're entitled to a repair, replacement, or a refund.

How to Request a Return

Email us at admin@princessblvrd.com within [14 days] of receiving your order, including:

• your order number
• a description of the issue
• photos of the item (and packaging, if it arrived damaged)

We'll get back to you within [2 business days] to sort out next steps — usually a repair, replacement or refund, depending on the issue.

Refunds

If a refund is approved, it will be issued to your original payment method within [5–10 business days]. You'll receive an email once it's processed.

Items Not Covered

This policy doesn't cover:

• normal wear and tear,
• damage caused by misuse, accidents, or not following any care instructions provided, or
• change of mind (see above).